Introduction
About ChaloChutti.com
Welcome to ChaloChutti.com, a smart B2B and consumer travel platform operated by Chalochutti Private Limited (“Company”, “We”, “Us”, or “Our”). Backed by a team with 18+ years of experience in the hotel and travel industry, ChaloChutti.com combines deep travel expertise with strong IT project management and marketing experience to empower travel agents, businesses, and travelers with seamless access to hotels, cabs, and holiday packages.
By accessing our website, mobile site, or associated applications (collectively, the “Platform”), or by completing any booking with us, you (“User”, “Customer”, “Travel Agent”, or “You”) agree to be bound by these Terms and Conditions.
Section 01
Existing Terms & Platform Role
1.1. Intermediary Status
ChaloChutti.com operates primarily as an Online Travel Agency (OTA) and B2B marketplace aggregator connecting users and travel agents with independent third-party service providers, including hotels, resorts, transport operators, and tour organizers (“Third-Party Suppliers”).
1.2. Scope of Service
Our services consist of facilitating platform access, providing booking infrastructure, and offering customer support. We do not directly own, manage, or operate any hotel, transport vehicle, or tour inventory unless explicitly stated.
1.3. Explicit Acceptance
Accessing the Platform or issuing a booking request signifies explicit acceptance of these Terms, along with our official Privacy Policy.
Section 02
Booking Rules
Booking Confirmation
A booking request on the Platform is subject to real-time availability and receipt of full payment (or agreed advance deposit for B2B partners). A booking is considered confirmed ONLY after ChaloChutti.com issues an official Booking Voucher via email, WhatsApp, or system dashboard.
Accuracy of Information
Users must ensure all personal, passenger, check-in, and payment details provided during booking are accurate. Chalochutti Private Limited is not responsible for any denial of service, financial loss, or extra costs resulting from incorrect names, ages, contact numbers, or dates entered by the User.
B2B Agent Accounts
B2B partners and travel agents using the Platform to book on behalf of end-customers must ensure their sub-clients comply with these Terms. Agents are solely responsible for collecting payments from their clients and managing client-side modifications.
Modifications, Cancellations & Refunds
All cancellations, date shifts, or booking modifications are governed by the specific Supplier Policy (Hotel/Transport provider) associated with the voucher, alongside ChaloChutti’s administrative fee. Convenience charges, platform fees, and payment gateway processing charges are non-refundable. Approved refunds will be credited back via the original payment source or B2B wallet within 7–14 business days, subject to processing timelines by financial institutions and suppliers.
Check-in & Identification
Guests must produce valid government-issued photo identification (Aadhaar Card, Passport, Driving License) at check-in as mandated by local laws. PAN cards are generally not accepted as address proof by hotel partners.
Section 03
Liability & Disclaimer
3.1. Third-Party Performance
Chalochutti Private Limited acts solely as a facilitator. We are not liable for any deficiency in service, room quality mismatch, flight/transport delays, accidents, food quality, or personal injury caused by Third-Party Suppliers.
3.2. Platform Content Accuracy
While we endeavor to ensure all property descriptions, amenities, photos, and pricing listed on the Platform are accurate, such information is provided directly by suppliers or aggregators. We do not guarantee zero errors or omissions.
3.3. Force Majeure
The Company shall not be liable for non-performance, delay, or cancellation of bookings resulting from acts of God, natural disasters, weather conditions, strikes, government restrictions, epidemics/pandemics, war, or technical outages beyond our reasonable control.
3.4. Limitation of Financial Liability
To the maximum extent permitted by applicable law, the total cumulative liability of Chalochutti Private Limited for any direct claim arising out of a booking shall not exceed the actual commission/service fee retained by the Company for that specific transaction.
We facilitate bookings. Service delivery at the property, transport, or tour remains the responsibility of the third-party supplier named on your voucher.
Section 04
Dispute Resolution & Support Contact
4.1. Support Operating Hours
General business inquiries and standard operations are handled during standard office hours (10:00 AM to 6:00 PM IST). Booking emergencies, active trip assistance, and urgent issues are handled by our 24/7 Support Desk.
4.2. Grievance Redressal & Official Contact Channels
If you encounter any issues, discrepancies, or disputes regarding a booking or platform functionality, please contact us through the following registered channels:
Registered Corporate Address
Chalochutti Private Limited
#292, Bharat Apartment, Sector 16-B, Dwarka,
New Delhi – 110078, India
4.3. Escalation & Dispute Timeline
All grievances must be reported within 72 hours of the occurrence of the incident or completion of the stay/service. The Company will acknowledge complaints within 24–48 hours and attempt to resolve disputes within 15 business days through informal negotiation with the supplier.
4.4. Governing Law & Jurisdiction
These Terms and Conditions are governed by the laws of India. Any legal action, dispute, or proceeding arising out of or related to the use of the Platform or services of Chalochutti Private Limited shall be subject to the exclusive jurisdiction of the courts located in New Delhi, India.
© 2026 Chalochutti Private Limited. All rights reserved.